HOW OUR SERVICES WORK

Building a successful remote team shouldn’t be complicated

Our process is designed to help Australian businesses build remote teams that integrate properly, perform well, and stay for the long term.

How it works

Step 1

Define the role

Every successful hire starts with understanding your business.

We work with you to define the role, responsibilities, required skills, reporting lines, and ways of working.

This helps ensure we recruit for the realities of the role, not just a job description.

Step 2

We recruit specifically for your business

We don't place from a bench of available staff and we don't recycle candidates between clients.

Every candidate is assessed for both technical capability and long-term fit, and we only put forward people we’d be happy to hire ourselves.

You meet a carefully selected shortlist rather than sorting through large volumes of applications.

Step 3

Select the right person

You make the final hiring decision.

We'll support the process, provide guidance where needed, and help ensure expectations are aligned from the outset.

Our goal is to help you find someone who can succeed in the role and become a valued member of your team.

Step 4

Onboard and integrate

A successful remote team member needs more than access to systems and processes.

They need clarity, structure, and support.

We help ensure onboarding is planned properly so your new team member can integrate smoothly into your business, workflows, and communication rhythms.

Step 5

Ongoing support

Unlike many outsourcing providers, our involvement doesn't end once someone starts.

We provide ongoing HR support to help maintain engagement, address issues early, and support long-term success for both the business and the team member.

Step 6

Build for the long term

Our model is designed around stability.

Dedicated team members, employment security, ongoing support, and strong integration help create the conditions for long-term performance and retention.

The result is a remote team that feels like part of your business rather than separate from it.

Frequently Asked Questions

  • We support a wide range of professional and operational roles, including bookkeeping, accounting, administration, customer support, operations, marketing, analytics, technology, and other business support functions.

    If you're unsure whether a role is suitable, we're happy to discuss your requirements.

  • Yes.

    Every team member works with one client only. They are not shared across multiple businesses and do not divide their attention between competing priorities.

  • The Philippines has a large pool of highly skilled professionals with strong English language skills and extensive experience supporting Australian businesses.

    We believe good people are good people, regardless of location. What matters is finding the right person, providing the right support, and creating the conditions for long-term success.

  • We recruit specifically for your business and role.

    Rather than presenting large volumes of applicants, we take time to understand your requirements, ways of working, and team culture before conducting a targeted recruitment process.

    Candidates are assessed for both technical capability and long-term fit.

  • You do.

    We manage the recruitment process and present a carefully selected shortlist, but the final decision always rests with you.

  • Timeframes vary depending on the role and market conditions.

    We'll discuss likely timelines during the discovery process and keep you informed throughout recruitment.

  • Our involvement doesn't stop at recruitment.

    We support onboarding, integration, and ongoing team success through dedicated HR support. We remain available to help address challenges, support engagement, and maintain long-term team stability.

  • We provide ongoing HR support for both clients and team members.

    This includes regular check-ins, performance support, engagement initiatives, and early intervention where issues arise.

    Our goal is to help create successful long-term working relationships.

  • All team members complete a six-month probation period in line with Philippine employment requirements.

    This provides time for both the client and team member to ensure the role is the right fit.

    If a replacement is required during probation, we do not charge a second onboarding fee.

  • Our pricing is designed to be transparent and easy to understand.

    Sourcedpeople charges a clearly defined service fee, while team member salaries are passed directly through to clients using the prevailing exchange rate.

    We do not apply hidden markups to exchange rates or build unnecessary complexity into our pricing model.

  • No.

    We believe businesses should understand exactly what they are paying for and what they are receiving in return.

    We'll clearly explain all costs during the discovery process.

  • Yes.

    There is a competitively priced, one-off onboarding fee to cover recruitment and setup activities. If a team member does not successfully complete probation and a replacement is required, we do not charge the onboarding fee again.

  • Clients provide the computer and any role-specific IT support required for the position.

    Sourcedpeople provides office equipment for team members, including items such as desks and chairs, to help ensure they have an appropriate work environment.

  • We believe great performance comes from clear expectations, accountability, support, and trust.

    We don't rely on intrusive monitoring software or constant surveillance. Instead, we focus on creating environments where people can take ownership of their work and perform at their best.